Frequently Asked Questions
Shipping
How long does shipping take?
Most orders are processed within 1-3 business days. Shipping times vary depending on your location, but you can typically expect delivery within 7-14 business days for domestic orders. International orders may take 14-21 business days.
Do you ship internationally?
Yes! We ship to many countries worldwide. Shipping costs and delivery times will vary based on your location and will be calculated at checkout.
How do I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use that number to track your package directly on the carrier's website. If you haven't received a tracking email within 5 business days of placing your order, please contact us at jwg2531@gmail.com.
Do you offer free shipping?
We occasionally offer free shipping promotions. Be sure to sign up for our newsletter or check our website for the latest deals!
Orders & Returns
What is your return/refund policy?
We want you to love your purchase! If you are not satisfied, please contact us within 14 days of receiving your order. Items must be unused and in their original packaging. Please email us at jwg2531@gmail.com with your order number and reason for return, and we will guide you through the process.
Can I cancel or change my order after placing it?
We process orders quickly, so please contact us as soon as possible at jwg2531@gmail.com if you need to make a change or cancellation. Once an order has been shipped, we are unable to cancel it.
My order arrived damaged. What should I do?
We're so sorry to hear that! Please email us at jwg2531@gmail.com with your order number and a photo of the damaged item, and we will make it right as quickly as possible.
I received the wrong item. What do I do?
We apologize for the mix-up! Please contact us at jwg2531@gmail.com with your order number and a photo of the item you received, and we will send you the correct item right away.
Products
How do I ask a question about a specific product?
We'd love to help! Please use the contact form at the bottom of any page or email us directly at jwg2531@gmail.com. Be sure to include the product name in your message so we can answer your question as quickly as possible.
Are your products safe and good quality?
Yes! We carefully select all of the products in our store to ensure they meet quality standards. If you ever have a concern about a product, please don't hesitate to reach out.
Payments
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and other payment methods available at checkout including Shop Pay.
Is my payment information secure?
Absolutely. Our store is powered by Shopify, which uses industry-standard SSL encryption to keep your payment information safe and secure.
Contact Us
How do I contact you?
You can reach us by filling out the contact form at the bottom of any page on our website, or by emailing us directly at jwg2531@gmail.com. We aim to respond to all inquiries within 1-3 business days.